![]() ![]() We are available for customer support via email and our response time is 24 hours.If, your request is rejected before pickup or at the QC stage you can seek clarification by emailing us at: Merchandise from all brands except The Mom Store is not available for return and exchange.The shipping charges are non-refundable.If any unaccounted items are handed over, the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.Please handover the item which the delivery boy has come to collect only.Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future.Once your request is approved, the same will be picked up in 1-3 working days by our courier partner.It may take 24-48 hours for your request to be approved/ rejected.In case of defective or incorrect products it is mandatory to upload relevant images.Then you can select a reason for exchange/return, give additional remarks, share relevant images, and the request is successfully placed.Upon filling these details, you will see all your products eligible for exchange/return.Once you click on the link you will be asked for your Order no.Create a “Return or Exchange” request under “Orders” in the Main Menu of the website.Please follow these steps to raise the request: You can return products within 7 days after delivery (where return is available). All returned/exchanged items must be unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.We offer return/exchanges on all our products except those that fall in the following categories:Ĥ) All other Brand products except The Mom Store.While we believe in selling premium quality and providing the best fit for all our products, we understand that quality and fit are personal to individuals and not everyone prefers the same fabrics and fit, hence we provide product returns/exchanges.Īll product descriptions state whether the product is returnable or not. We take great care in delivering our products and adhere to the highest quality standards. ![]() The Mom Store endeavors to ensure that every transaction at our website is seamless. ![]()
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